Case Studies

Discover real-life examples of our work in practice. See the changes and improvements that can be made across many parts of the public sector, delivering better outcomes that cost less.
Valuing SEND in Lincolnshire
Transforming the lives of children with SEND - ensuring the best educational placement to meet their needs
April 2019 - present

32%

reduction in the need for statutory assessments, through meeting children's needs earlier

414

fewer EHCPs than expected, by providing the right support at the right time

£5.3m

in costs avoided that can instead be focused on early intervention


Identifying new opportunities to improve outcomes and save money
The national High Needs system is in crisis. Disproportionately high numbers of children with special educational needs are subject to exclusion from mainstream schools, and in almost all areas there has been a significant increase in specialist support through education, health and care plans (EHCPs) and specialist school placements. Meanwhile outcomes for children and young people with special educational needs remain inconsistent and at best unclear. In 2019 Lincolnshire was also experiencing rising EHCP numbers and special school placements which was creating operational and financial pressures – with limited evidence that increased spend was contributing to better outcomes for children and young people. Heather Sandy, now Director of Children’s Services, contacted IMPOWER as she had identified that these changes were becoming unsustainable. If Lincolnshire did not change course, the growth in provision would rapidly outstrip the increase in funding and resources, requiring difficult decisions about provision in the county. Since August of that year, IMPOWER have worked collaboratively with Lincolnshire stakeholders to help them to understand the factors driving this trend and identify key opportunities to do things differently to deliver better outcomes for children and young people at a lower cost, what we call ‘good savings’:
  • Enhance and raise awareness of early intervention support, including the local offer, to connect parents and professionals with the most appropriate support as early as possible
  • Embed a strengths-based, outcomes and independence-focused approach across all interactions, decisions and provision types, moving away from a focus on deficit and ‘containment’
  • Introduce a more consistent approach to understanding and matching needs and provision, to support greater inclusion and promote progress and independence
  • Reset parents’ and professionals’ expectations around support, building confidence in early intervention and challenging the narrative of the Educational Health and Care Plan (EHCP) as the ‘golden ticket’. Families should not have to rely on EHCPs to seek the support they need.
  • Develop an inclusion ambition for the high needs system, bringing all partners together around a clear understanding of what ‘good’ looks like and how to get there, and
  • Supporting a culture shift towards responding to and acting upon performance data so that it becomes ‘part of the day job’ at all levels of the organisation.
Our EDGEWORK® methodology, which includes behavioural science, gives a framework of flexible approaches that can help bring about long term sustainable change. We look at different intervention points for children and young people accessing support for SEND, and together identify opportunities across the child’s journey to drive better outcomes by identifying and meeting needs earlier. As well as improving outcomes, this can ultimately deliver a more sustainable system. We use a set of innovative tools (co-produced with a range of partners and professionals including parents, SENDCos and colleagues from health and local authorities) to demonstrate children’s needs holistically and whether the right resources are in place to meet them. These approaches provide unique insights that positively challenge and support local practice. For example, they can show cases where children’s needs could be better supported in specialist or mainstream settings (delivering better outcomes in the process) or where minor/earlier adjustments to provision could prevent the need for more specialist support in future and increase fairness and inclusivity. Most importantly, we then support the delivery of these changes so that there is tangible positive impact. Along the way we transfer skills and build resilience so that, when the project ends, the change is sustained.
Creating confidence in seizing these opportunities
A local authority cannot change a local High Needs system by itself. However, local systems have often not set out what their ambitions are, which can prevent them from working effectively together with partners to meet outcomes early and ensure value and fairness. If a shared ambition is set out in a clear and specific way, it can be measured. The more it can be demonstrated that the ambition is being achieved, the more confidence and momentum will be built across partners and parents. However, first we need to unpick the evidence of how well the local system is performing. In SEND this means how well it is meeting children’s needs and helping them to achieve their outcomes. This is needed to understand the level of ambition to strive for and to enable everyone involved to align around a common goal. In Lincolnshire, the DCS felt there wasn’t a clear enough ambition amongst all organisations in the system as to how to respond to changing SEND needs. Working with the council and its partners, we carried out analysis together to better understand opportunities to strengthen the High Needs system, and to ensure that children’s needs are met at the right time and in the right ways. This showed that:
  • In 69% of cases reviewed, there were opportunities to prevent or reduce needs escalating
  • In over 70% of these cases, the support needed was available now but was not well understood or being used sufficiently, and
  • Parents in particular found the system complex and not joined up.
We fed this analysis into system ambition sessions with system partners (including parents, and representatives from both the health and education sectors) and asked ‘what is it that we want to achieve for children with additional needs with the resources we have, and how are we aspiring to be different in five years’ time?’. The outcome was a specific, measurable, inclusive ambition for the children and families in Lincolnshire’s High Needs system.
Impact
From 2020 to 2021, IMPOWER supported Lincolnshire to implement a range of interventions at scale with a focus on delivering better outcomes by responding earlier and/or differently to meet children’s needs. Crucially these interventions were targeted at three key points across the child or young person’s journey.
  1. Improving early identification of children’s needs and then meeting these needs in the right way to reduce avoidable escalation.
  2. Reducing the number of children moving to specialist provision where their needs could be better met in mainstream school by increasing the quality of support available and embedding inclusive practice.
  3. Supporting children to work towards their outcomes and tapering their support over time to enable them to prepare for their futures, for example as they are approaching adulthood.
This approach was taken in recognition of the complexity of the High Needs System, in which so many different teams, agencies and influences are at work. In such a complex landscape there are no silver bullets; no one organisation or intervention alone would be enough to deliver the impact required. Delivering early impact is key to building momentum and scalability, so we moved quickly to pilot new ways of working. We used applied behavioural science to increase the focus on strengths and aspirations, including reframing decision making. These early changes resulted in an 8% reduction in the number of children who required support via a statutory plan, by seeing and meet their needs earlier and more inclusively in school. This also improved parent confidence in the system. This was just one intervention point but the result created energy and momentum to quickly scale these changes across other intervention points, testing and learning as we went. For example, a new SEND advice line was set up, and an assessment sign off panel was introduced to better signpost SENDCo’s to currently available support. Valuing SEND, a new approach to identifying children’s need and provision holistically was rolled out to all schools. This has helped to build confidence of families, SENCos, and other professionals who support children with SEND in meeting their needs as early as possible and better understanding the match between children’s needs and the provision required to meet these. Supported by Valuing SEND, Lincolnshire then trialled a new approach to annual reviews of EHCPs and supporting reintegration of pupils within mainstream settings, for example where they had been excluded from or were out of school. One SENDCo told us that Valuing SEND “is straightforward and captures all the information in a succinct, meaningful way.”
Creating a more resilient client organisation
Sustainable change requires building ownership and momentum within the council, and within the wider High Needs system, alongside deliberate skills transfer. This extensive transformation programme was underpinned by a 24-month transformation plan thoroughly co-produced with stakeholders to sustain impact. The first step was to create an integrated change team, and to develop their capacity through training and coaching in our unique EDGEWORK approach, so that they would be able to continue delivering positive change after our support ended. The second step was to co-produce a 24-month transformation plan with key stakeholders to ensure that the collective interventions would deliver better outcomes over the longer term. The key to achieving organisational resilience was also to embed a performance culture – what we call Primed Performance Management. This involved gathering and using performance information as a day-to-day activity, enabling everyone across the SEND service from the locality caseworkers to the Director Management Team to understand how individual actions and decisions impact the High Needs system as a whole. Alongside this it was important to change the way that the council was measuring impact and activity. This involved a shift from looking at historical month-on-month data, to looking into the future – what we call Trajectory Management. This enabled the council to set an ambition for the next month, quarter or year, and then to actively measure how various interventions were impacting on those trajectories, such as achieving better outcomes for children. Since trajectory reporting began in September 2020 Lincolnshire has seen a sustained and significant reduction in new EHCPs. For the academic year 2020/2021 there have been 414 fewer new plans than expected. This tells them that the work they are doing to identify and meet children’s needs earlier and more inclusively is working – that fewer children’s needs escalate to the point of needing and EHCP. The reduction in plans for the academic year of 2020/2021 alone has delivered potential cost avoidance of £5.3 million from September 2020 to August 2021, relieving pressure on the statutory process and enabling a greater focus on early intervention. The result of our work is that outcomes are improving, specialist spend is reducing, and partners and parents are increasingly positive about the change in culture and support that the approach has brought – and all this during a pandemic where most of the change has had to be delivered remotely.

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